Cancellation Policy
Cancellation Policy
We at Royale Basket & Kashmir Cottage Industries offer 7 day of money back guarantee so you can shop worry-free
We gladly accept returns, exchanges, and cancellations
- Contact us within 7 days of delivery
- Send items back within 7 days of delivery
- Request a cancellation within 2 days of purchase or before the item has been
dispatched (whichever is prior)
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can’t
accept returns for:
- Shilajit
- Saffron
- Heeng & Astofedia
If a customer is willing to request a return/exchange means then he/she has to send a mail to theroyalebasket@gmail.com, or they can send a simple letter to our official address. Then our finance and management team will analyze the issues and advise you related to further process
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value
Once cancellation/return is accepted, our finance team will initiate the refund process with the respective payment gateway you used while placing the order. Please note the customs, duties, and taxes (if it was applicable on the order) will not be refunded by us and you will need to ask your country’s government authorities for refunding the amount to you. We will share a copy of the receipt of the amount we paid to them on your behalf so you can claim the refund. You can send us a message at theroyalebasket@gmail.com if you want the receipt.
Refunds are only processed after we receive the item(s) back, although cancellation can take place any time before we dispatch the order
