Delivery and Shipping

Thank you for choosing Himalayankart for your organic food needs. We are committed to providing you with the highest quality organic products delivered to your doorstep efficiently and securely. Please read through our Delivery & Shipping Policy to understand how we handle deliveries and shipments.

1. Delivery Zones:

• We currently deliver to addresses within India.
• Our primary delivery areas include Jammu and its surrounding regions. However, we strive to expand our delivery network to reach more areas within India.

2. Shipping Methods:

• We utilize trusted courier services and delivery partners to ensure the safe and timely delivery of your orders.
• Depending on your location and order specifics, we may offer various shipping options including standard shipping, express shipping, and same-day delivery (where available).

3. Processing Time:

• Orders are processed within 1-2 business days of receiving them, excluding weekends and public holidays.
• In case of any delay due to unforeseen circumstances, such as high order volumes or inventory discrepancies, we will notify you promptly via email or phone.

4. Delivery Time:

• Delivery times vary depending on your location and the shipping method chosen during checkout.
• Estimated delivery times will be provided at the time of order placement. Please note that these are approximate and may be subject to change due to factors beyond our control, such as weather conditions or logistical issues.

5. Shipping Charges:

• Shipping charges are calculated based on the weight of the items ordered, shipping destination, and the selected shipping method.
• Any applicable shipping charges will be displayed during the checkout process before payment.

6. Tracking Orders:

• Once your order has been dispatched, you will receive a confirmation email containing a tracking number and instructions on how to track your shipment.
• You can also track your order directly through our website by logging into your account and accessing the order status page.

7. Delivery Attempts:

• Our delivery partners will make reasonable attempts to deliver your order to the specified address.
• If delivery is unsuccessful due to reasons such as incorrect address, unavailability of the recipient, or any other issue beyond our control, the package may be returned to us. In such cases, additional shipping charges may apply for re-delivery.

8. Damaged or Missing Items:

• In the unlikely event that your order arrives damaged or is missing items, please contact our customer support team within 48 hours of receiving the package.
• We will investigate the issue promptly and take appropriate measures to resolve it, which may include issuing a refund, reshipping the missing items, or providing store credit.

9. Order Cancellation:

• Orders can be canceled within 24 hours of placement by contacting our customer support team.
• Once an order has been processed and dispatched, it cannot be canceled. In such cases, you may return the items in accordance with our Returns & Refunds Policy.

10. Contact Information:

• For any inquiries or assistance regarding delivery and shipping, please contact our customer support team via email at himalayankart@gmail.com or by phone at 099060 32899.

Note:

• Himalayankart reserves the right to update or modify this Delivery & Shipping Policy at any time without prior notice.
• By placing an order with us, you acknowledge and agree to abide by the terms and conditions outlined in this policy.

Thank you for choosing Himalayankart. We appreciate your trust and support in our commitment to providing you with the finest organic products and exceptional service.