Himalayankart Organic Premium Bhaderwah Rice

Shipping, Returns & Product Policy – Himalayan Kart

At Himalayan Kart, we take utmost care to ensure that your order reaches you fresh, safely, and on time. We’ve partnered with reliable and reputed courier services to deliver your favorite Himalayan products across India and beyond.

Shipping Policy

• Free Shipping Across India:
  All orders within India are eligible for free shipping with no hidden charges.
• Cash on Delivery (COD):
  COD orders are available for selected pin codes with a nominal charge of ₹49.
• International Orders:
  For international deliveries, shipping charges are based on weight and destination. The exact cost will be shown during checkout.
• Timely Delivery:
  We aim to dispatch all in-stock items within 1–3 business days of order confirmation.

Return & Replacement Policy

Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

• Return Request:
  Raise your return or replacement request within:
  • 48 hours for food products (such as honey, rajma, saffron, etc.)
  • 7 days for non-perishable or handcrafted items.
• Condition for Return:
  Returned products must be unused, sealed, and in original packaging with all labels intact.
• Reverse Pickup:
  Reverse pickup is available for selected serviceable pin codes only. Products must be securely packed to avoid damage during transit.
• International Orders:
  Reverse pickup is not available for international shipments. Customers are responsible for returning items themselves.
• Refunds & Replacements:
  Refunds or replacements are processed immediately upon receiving the returned item in acceptable condition.
  • Replacement Delivery Time:
    • 4–5 days for food products
    • 10–12 days for handcrafted items
• Non-returnable Items:
  • Customized or made-to-order items
  • Clearance or discounted sale items
  • Opened, used, or tampered food products

Product Disclaimer

Most products available at Himalayan Kart are naturally sourced, hand-harvested, or handmade by local farmers and artisans across the Himalayan regions of Jammu, Kashmir, and Ladakh.
Due to the natural and handcrafted nature of our items:

• Slight variations in color, size, aroma, or texture may occur.
• These variations are part of the authentic charm of natural and handmade Himalayan products.
• Differences may also occur due to lighting, photography, or screen display settings on your device.

Need Help?

We’re always happy to assist you with order, return, or shipping queries.

📞 Support Contact: +91-8899530529
📧 Email: himalayankart@gmail.com
🌐 Website: www.himalayankart.in

Return Address:

Returns Department
Himalayan Kart Pristine (OPC) Private Limited
Sangrampur Chowk, Opp. Grameen Bank
Jammu, Jammu & Kashmir, India 180002