Refund and Returns Policy

At Himalayankart, we are dedicated to providing our customers with the highest quality organic food products. We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free Refund & Return Policy. Please review the following guidelines to understand our process for refunds and returns:

1. Eligibility for Refunds & Returns:

• Refunds and returns are accepted for eligible items within 15 days from the date of delivery.
• To be eligible for a refund or return, items must be unused, unopened, and in the same condition as received. They must also be in their original packaging with all tags and labels intact.

2. Non-eligible Items:

• Perishable goods such as fresh produce, dairy products, and frozen items cannot be returned or refunded unless they are received in a damaged or defective condition.
• Items that have been opened, used, or damaged due to mishandling by the customer are not eligible for return or refund.

3. Initiation of Refunds & Returns:

• To initiate a refund or return request, please contact our customer support team within 15 days of receiving your order. You can reach us via email at himalayankart@gmail.com or by phone at 099060 32899.
• Please provide your order number, details of the item(s) you wish to return, and the reason for the return.

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged or defective).
• We recommend using a trackable shipping service to ensure that the returned items reach us safely.

5. Inspection & Approval:

• Once we receive your returned items, our team will inspect them to ensure they meet the eligibility criteria outlined in this policy.
• If the return is approved, we will process your refund or replacement as per your preference.

6. Refund Process:

• Refunds will be issued to the original payment method used for the purchase within 7-10 business days of receiving the returned items.
• Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

7. Exchange or Replacement:

• If you prefer an exchange or replacement for the returned item(s), please specify your preference when initiating the return request.
• We will do our best to fulfill your request, subject to product availability.

8. Contact Information:

• For any inquiries or assistance regarding refunds and returns, please contact our customer support team via email at support@himalayankart.com or by phone at [provide contact number].

Note:

• Himalayankart reserves the right to update or modify this Refund & Return Policy at any time without prior notice.
• By placing an order with us, you acknowledge and agree to abide by the terms and conditions outlined in this policy.

Thank you for choosing Himalayankart. We value your satisfaction and strive to make your shopping experience with us enjoyable and worry-free.